Frequently Asked Questions

Order before 1:00pm (UK time) on a working day and we'll deliver the next working day. Order after 1:00pm and it's two working days later. We don't deliver weekends, so Friday-afternoon and weekend orders roll to the following week. See our Delivery Policy for full details.

No — we currently deliver within the United Kingdom only.

Standard delivery is free on every order, anywhere in the UK.

Yes. You have 14 days from delivery to cancel under UK consumer law, then a further 14 days to return the item. See Refunds & Exchanges for the full process.

Contact us with your order number and, where possible, a photo. Under the Consumer Rights Act 2015 you're entitled to a repair, replacement or refund at no cost to you.

Yes — every Luxe Maple bed, base, headboard and mattress comes with a 5-year manufacturer's guarantee as standard. See our Manufacturer's Guarantee page.

Yes — on most bed and base product pages you can add a matching mattress in your chosen size directly from the product page.

Many of our divan bases are available with no storage, 2 drawers, or 4 drawers — and our Ottoman Storage Beds lift on gas struts for full under-bed storage. Options are shown on each product page.

Once dispatched, we'll email you courier and tracking details where available. You can also look up your order on our Track Your Order page using your order number and email.

We accept the methods shown at checkout, which may include Cash on Delivery, Bank Transfer, card payments and PayPal. See Ways to Pay for details.

We do consider trade and bulk orders on a case-by-case basis — see our Trade Discounts page and get in touch.