Your rights under UK consumer law, explained simply.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day your order is delivered to change your mind and cancel, without giving a reason. Let us know within that window (by email or via our Contact page), then you have a further 14 days to send the item back to us.
Beds, bases, headboards and mattresses should be returned unused and in their original condition where possible. For hygiene reasons, a mattress that has been slept on and removed from its protective packaging may not be eligible for a change-of-mind return — this doesn't affect your rights if the mattress is faulty. We'll always look at reasonable wear from you checking the product over, the same way you could in a showroom.
If you're cancelling because you've changed your mind, you're responsible for the cost of returning a large item like a bed or mattress, and we may deduct a reasonable collection fee reflecting our standard delivery charge. If the item is faulty or not as described, we cover the cost of collection.
If your order arrives faulty, damaged, or different from what you ordered, contact us as soon as possible with your order number and a photo where possible. Under the Consumer Rights Act 2015, you're entitled to a repair, replacement, or refund — free of charge to you.
Once we've received the returned item (or confirmed a fault without needing it back), we'll refund you using your original payment method within 14 days. Refunds for card and PayPal payments typically appear within 5–10 working days depending on your bank.
Prefer a different size, colour or fabric instead of a refund? Let us know when you contact us and we'll arrange an exchange where stock allows — subject to the same collection/redelivery terms as a return.
To start a return or report a fault, contact us with your order number and we'll guide you through the next steps.
